Mastery of Building Chatbot Platforms

The world of technology is constantly evolving, a chatbot platform comprising of AI, chatbots and ChatGPT is no exception. These innovative technologies not only transform the way we interact with machines, but also drive significant economic growth.  In addition to their capacity to assist businesses in boosting revenue, enhancing efficiency, cutting costs, and generating new values, the chatbot platform has revolutionized our way of life. Its potential applications for businesses and industries are limitless.

Program Objective:

The workshop is to equip participants with a deep understanding of chatbot technologies, including natural language processing, machine learning algorithms, and computer-based assimilation.  By skill acquisition, the enterprise can create a chatbot platform to meet the specific needs like customer service, employee training, knowledge management, sales and marketing, helpdesk support, virtual world interaction, and education.  In short, it aims at interacting with customers, employees, and stakeholders, while driving innovation and growth in respective industries.

The Participant will be able to do after the workshop:

• Capture technical know-how in producing a functional prototype and minimum viable product.
• Apply design thinking principles to create a user-friendly interface that meets customer needs.
• Harness various tools, such as chatbot builders, natural language processing, and messaging platforms.
• Apply and utilize data that improves the platform’s performance and user experience.
• Demonstrate awareness of ethical and legal considerations relevant to building chatbot platforms.

Learning Methodologies:

A variety of methodologies will be used and blended in the sessions to maximize engagement and enhance the learning experience.

• Icebreakers and Energizers
• Interactive Lectures
• Exercises
• Experience Sharing
• Team Presentation
• Peer-to-Peer Learning
• Visual Aids and Multimedia

Learning Reinforcement:

A pre-workshop survey will be carried out to solicit input from a sample of participants for the design and development of relevant learning content.  Depending on the needs, pre-reading materials may be sent before the workshop.

The Speaker: 

The speaker, Mr. Ng is a highly experienced entrepreneur and project architect with over 20 years of experience in AI development and e-commerce. He specializes in utilizing Automatic Speech Recognition (ASR), Machine Learning (ML) and Natural Language Processing (NLP) to create various chatbot platforms for use in education, e-commerce, business, and safety. Throughout his career, he has collaborated with various parties, including government bodies, to regulate the development of e-commerce marketplaces, payment gateways, social network platforms, media, and logistics. He has also been featured in numerous publications in Hong Kong as an author and interviewee.

The speaker graduated with a major in Computer Science and Engineering from the Chinese University of Hong Kong, where he won the championship in the CUHK Entrepreneurship Competition. He has been appointed by the Education Bureau HKSAR as a member of the Merchandise Trading and E-commerce Training Board. Currently, Mr. Ng serves as the CEO of a tech company, the Co-founder & Vice President of the E-Commerce Association of Hong Kong, and Technical Advisor of many tech startups.